Here are the topics you will learn in this micro-course:
- What to do before Black Friday;
- How to help co-workers;
- Knowing the day's schedule;
- How to prepare to work on Black Friday.
Dealing with customers requires some social skills such as active listening, voice tone, and so forth. All these abilities allow the customer to find what they want and be satisfied with their acquisition. Suppose you have to work on Thanksgiving and/or Black Friday. In that case, you may find yourself in the longest and most stressful day of the year for those working in customer service, but don't despair because you'll see some tips on how to make work more fluid on this micro-course.
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