Rapport is the bond that forms when you meet someone you like and trust, and that's an essential skill to build strong customer relationships. Some might say that rapport is a natural gift, but did you know that it can be nurtured and improved just like any other skill?
In this micro-course, you'll learn how to provide a memorable customer experience by using some techniques to create rapport in all customer service environments:
✓In-person
✓On the phone
✓Via written communication
This content fits just right if you need help to convey a more positive attitude when serving your customers.
Source: Customer Service Foundations, by Jeff Toister on LinkedIn, 2019.
Photo by Jonathan Borba on Unsplash
