Talking to customers and solving problems may sometimes be more challenging when they are angry or upset, making the situation more stressful and challenging to deal with. This micro-course will check some steps to talk to these customers and look for a better solution. They are:
• Practicing reflective listening;
• Putting yourself in their positions;
• Letting the customers vent;
• Handling things individually;
• Nonverbal cues;
• Chunking the problem;
• Apologize.
Suppose you get curious and want to check it out. Click enroll and enjoy it!
Photo by Jopwell on Pexe
