Considering that 87% of consumers read online reviews before choosing a business, it's wise to pay attention to what your buyers are writing online, as they can post negative reviews at any place at any time. Although it might not be too difficult to monitor your online reputation, it needs your attention if you want to attract new customers, and this micro-course will help you with that! It was based on the article "Online Reputation: How to Monitor and Respond to Customer Reviews" by the famous retail doc, Bob Phibbs, and on the "Local Consumer Review Survey 2020", conducted by Brightlocal.
In this course, you will learn:
✔ The importance of monitoring reviews
✔ Ways to monitor your online reputation
✔ The impact of negative reviews
✔ Why you should reply to negative reviews
✔ How to respond to negative reviews
✔ The three P's
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