Have you ever been to a grocery and felt your Monday morning mood lighten up after being gently welcomed by the cashier? This person is using their Emotional Intelligence to brighten your day, even though they might not be aware of it.
Shop assistants can benefit a lot from Emotional Intelligence as well.
When customers are cross, impolite, or even downright rude, it can be quite challenging not to fall into the trap of mistreating them back.
You must work on your Emotional Intelligence constantly to avoid stressful and uncomfortable situations.
This micro-course will provide you with a brief introduction to Emotional Intelligence and how it can help you close deals.
In this micro-course, you will learn:
✓ The concept of emotion;
✓ The concept of Emotional Intelligence;
✓ How to use Emotional Intelligence.
Click start!
Photo by Christina @ wocintechchat.com on Unsplash edited on canva.com.
