Our faces and their microexpressions say a lot about ourselves without us even noticing. Recognizing these signals is an essential skill to have when dealing with people, both in your professional or social life. When you know how to address customers' emotions accordingly, they are most likely to associate you and your business with satisfaction and a good experience. Microexpressions can be challenging to recognize, but with training, it's possible to master this skill! This micro-course was based on the article "The Definitive Guide to Reading Microexpressions (Facial Expressions)" by Vanessa Van Edwards, a behavioral investigator and author of "Captivate: The Science of Succeeding with People."
Here, you'll see the following:
→ What microexpressions are;
→ The seven universal facial expressions;
→ How to identify them;
→ Tips on how to deal with customers;
Click enroll to learn more!
Photo by Hello I'm Nik on Unsplash