This micro-course will teach you:
✓The difference between a position-based and an interest-based negotiation;
✓The best approach for negotiating with customers;
✓Nine clever strategies for negotiating in customer service.
There is a conflict resolution here, a feature request there, and then you see your life filled with negotiations with customers. But have you been struggling to reach a positive outcome? Do you need intelligent strategies to help you provide your customer with a better experience?
If you need a helping hand to master the art of negotiating, this micro-course is for you. Subscribe and become a customer champion!
Source: The Art of Negotiation in Customer Service on freshdesk.com
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