Disney's principles teach us that memorable customer experiences can play a major role in customer retention, loyalty, and satisfaction. Disney employees are called Cast Members for a reason, and you can learn how they make every visit magical and never let the magic fade here!
This course will give you an overview of:
✔ How details matter to customer's macro experience;
✔ Why Disney has an excellent customer service reputation;
✔ How to incorporate Disney's customer service practices into your work life.
Photo by Brian McGowan on Unsplash.