Email is a must-have in customer service. Customers prefer to wait for a reply, rather than wait in line. In addition, live chat is on the rise, from grocery to banks, everyone is providing customer service via message tools.
Writing skills are often neglected in customer service, yet every single representative should be highly trained to write in order to promptly reply to customers in a way that:
✱ Empathizes with them;
✱ Understands their situation;
✱ Communicates what needs to be done to get the service done.
In this micro-course, you'll learn:
✱ Why word order matters;
✱ The importance of being specific;
✱ How to make your chat and email human;
✱ Steps to improve your writing skills;
✱ Tips for efficient email writing.
Click start!
Photo created by syifa5610 on Freepik.
