A people-first attitude reinforces the importance of _____________.

There are three questions you should ask yourself when working with customers: • Do my customers feel heard and understood when they voice a concern? • Do they feel valued and appreciated when they make a purchase? • Do they know that my team and I view them as a person, not a sale? If you don't get a positive answer to each of the questions above, you should reconsider your approach and how you're dealing with customers. Source: Brittany Hodak, The 3 Important Qualities of Customer Service (2020) Listen from 08:48 to 10:30 to listen to Colin Shaw and Professor Ryan Hamilton address one of the five rules for making customers feel cared for and valued. https://open.spotify.com/episode/3IQHMhhjltzz5mWaPNdvYu?si=BTg7hUuiRV2FKo1fysLEmg&dl_branch=1

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