Being __________ and __________ is also crucial when dealing with difficult customers.

In these situations, it's recommended that you speak in a slow and lowered voice. Again, it's helpful to have an easy calming strategy at hand, so you can keep your feelings under control and avoid aggravating the issue by responding to your customer with any strong emotion. John Moss, CEO at English Blinds, also advises that you don't deal with the situation at the cash register. He says it's better to remove the customer in question discreetly to a more isolated area so as to avoid the issue being seen or heard by other clients. Source: Vendhq, 2021. Photo by Patrick Tomasso on Unsplash.