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Being precise and to the point also shows that:

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Erick
2 years ago
Question 6 of 16
Career development
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Being precise and to the point also shows that:

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Make Customers Happy With Your Writing Skills!
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16 questions (8 min)
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Why?

Either an e-mail or a chat message, you have to make sure you read it meticulously and understand precisely what the customer expects from the company. Reading and writing well work hand in glove! ✱ Read the message sent by the customer willingly and patiently. ✱ Plan your reply. ✱ Restate the customer's needs. ✱ Be precise, clear, and jargon-free!
Photo created by drobotdean on Freepik. Reference Writing Skills in Customer Support are Critical for Success by Emily Newman

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