Either an e-mail or a chat message, you have to make sure you read it meticulously and understand precisely what the customer expects from the company.
Reading and writing well work hand in glove!
✱ Read the message sent by the customer willingly and patiently.
✱ Plan your reply.
✱ Restate the customer's needs.
✱ Be precise, clear, and jargon-free!
Photo created by drobotdean on Freepik.
Writing Skills in Customer Support are Critical for Success by Emily Newman