Being precise and to the point also shows that:

Either an e-mail or a chat message, you have to make sure you read it meticulously and understand precisely what the customer expects from the company. Reading and writing well work hand in glove! ✱ Read the message sent by the customer willingly and patiently. ✱ Plan your reply. ✱ Restate the customer's needs. ✱ Be precise, clear, and jargon-free!

Photo created by drobotdean on Freepik. Reference Writing Skills in Customer Support are Critical for Success by Emily Newman