Body language is a positive asset when dealing with angry customers.

Body language includes all non-verbal methods: gestures, facial expressions, postures, and other movement-based signals. And, although we don't consciously pay attention to these small cues we show others, it's an important part of communication. Also, positive body language can completely change the direction of interaction—for better or for worse. Save the link below to take a course to learn how to improve your understanding of body language and how to make it your superpower: sabi.do/oOcTJZ0t-0. Photo by Christiann Koepke on Unsplash.