Customers usually prefer companies that provide excellent customer service, even though they have to pay more for it. According to PwC, 59% of customers walk away after several bad experiences, even when they like a company. With this in mind, every employee must be trained to provide the best experience possible to their buyers. And it’s not only for face-to-face interactions but also when dealing with customers on the phone. So check the following seeds to see some telephone tips!
Check the link below to read more about customer experience and how to get it right:https://www.pwc.com/us/en/zz-test/assets/pwc-consumer-intelligence-series-customer-experience.pdf
Picture by Karolina Grabowska on Pexels: https://www.pexels.com/@karolina-grabowska