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Customers trust a company more if it offers them quick solutions to a problem than if they don't have any kind of problems at all.

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Dani
2 years ago
Question 8 of 9
Career development
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Customers trust a company more if it offers them quick solutions to a problem than if they don't have any kind of problems at all.

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Customer Service: Learn Powerful Tips to Boost Your Career
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9 questions (5 min)
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Why?

The way a company reacts when something goes wrong means much more to a customer than the absence of problems. What matters the most is the idea that you are on the customer's side, no matter what happens. Bear in mind these wise words from a man who successfully mastered the art of keeping customers satisfied.
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