Customers who complain:

No matter how good your company's service is, it is impossible to please everyone. You will inevitably have to handle angry customers who don't care if the cause of the issue wasn't within your control. Even though it may not always be possible to make the customer happy, customer service can help make up for the unpleasant situation by calming the customer down and tackling the issue. Getting customer service employees trained on dealing with angry customers is essential since these situations are often unexpected and require careful handling. Having the right mindset and training can lead to a positive result since complaints are the best way to get direct feedback from customers and, as a consequence, improve the product or service.