Dealing with difficult customers is part of the job.

Yes, you will have to deal with difficult customers. They can be rude, angry, aggressive, or impatient. No matter what type of difficult person you have in front of you, there are many steps to deal with them that can help. Here, find three easy ones: * Listen more & speak less: avoid adding fuel to the fire speaking much with angry customers. Instead, listen more. People desire attention. They appreciate it. * Smile first! Usually, outrighting disagreement is not effective in these cases. On the other hand, smiling may be more efficient. So, smile first and then politely tell him or her your point of view. *Ask questions: YES! This is the best way to take control of the situation. Ask questions like: “Why do you feel this way?” or “why do you say that”? *Acknowledge the problem: Imagine a customer is complaining you are a little slow ringing. The best way to deal with this is to tell you that you understand the situation and try to make it better next time. Very simple, isn’t it? Click the link below for more tips about how to handle difficult customers.

https://www.youtube.com/watch?v=rt1DEkxVbds

https://www.youtube.com/watch?v=J8nnj0Rebng