Disney is known to ____________.
Question 4 of 10
Career development

Disney is known to ____________.
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Learn the Power of Details with Disney's Customer Service
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10 questions (5 min)
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Why?
At Disney, every guest has a one-of-a-kind interaction and is treated like a VIP. It's part of the company's principle to value each and every customer and provide everyone a unique and magical visit.
It's part of the Cast Members' duties to pay attention to guests and personalize their experience to meet their needs. However, to provide the best individualized experience, Disney also collects large amounts of data to understand the logistics of their guests: what the most common paths between rides are and where they spend more time, for example. By scanning guests' shoes, Disney can gather important information from visitors and improve their services to provide even more personalized visits.
Source: Forbes, 2020.
Photo by Kyle DeSantis on Unsplash
Learn how to make your customer feel like a VIP here: https://www.youtube.com/watch?v=Uf68FIPlKfI.
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