Emotional Intelligence can be split into Personal Competence and Social Competence. Check the sentence related to Social Competence:

In the article 'Why You Need Emotional Intelligence to Succeed', Travis Bradberry affirms that Social Competence is your ability to understand other people's humors, attitudes and respond to them effectively. Colleen Stanley says that the personal competence of emotional intelligence is about being wise when it comes to your prospect's emotions so you can work on them. → Have you ever tried to observe your client before offering them your product? Trying to understand who they are and how they feel is putting your Emotional Intelligence to work in your favor.

Photo by Senivpetro on freepik.