Empathy is:

Empathy also builds the foundation of an emotionally intelligent workplace. Empathy is the awareness and connection to others’ feelings, needs, and concerns. Developing empathy will help you better meet your customers’ needs, support your team more effectively, providing them with conditions to perform at their best. But, more than just the financial return on boosted productivity, there’s the human return. That’s paid off in loyalty. When people feel they’re genuinely seen and heard, they become highly loyal. How can you become an empathetic leader? ✓ Ask, “How can I best support you?”, “Would you like to talk about it?”. And really listen. ✓ Find a way from your past experiences to connect with the feelings they share with you. There’s this great animated short video by Dr. Brene Brown on empathy, where she says: “Rarely can a response make something better. What makes something better is connection”. Watch it by clicking the link down below: https://www.youtube.com/watch?v=1Evwgu369Jw

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