Having the right mental attitude helps to prevent losing your temper.

It's important to be in the right mindset when dealing with challenging customers. Thus, whenever you face a similar situation, remember to take deep breaths and use a familiar calming strategy to put yourself back into a healthier mental attitude. Remember never to let customers push your buttons, too. Otherwise, you won't be able to provide good customer service and will be unlikely to behave professionally. Moreover, the founder of Be Robin Hood, Ricky Marton, states that you should never let angry customers see that they're getting to you, as it's improbable clients will calm down if they realize they are in charge of the situation. If you don't have a preferable calming strategy, give a try to these methods presented by Dr. Jo: https://www.youtube.com/watch?v=odADwWzHR24.

Source: Vendhq, 2021. Photo by Joshua Fernandez on Unsplash.