How can you be obsessed with the customer?

#1 Customer Obsession. The saying 'the customer is always right' is taken to the next level in the Amazon Principles. Businesses must obsess with customers to gain and maintain their trust and avoid losing them to competitors. This principle stands on understanding clients and taking regular feedback from them on products and services offered. To develop your customer-centered mindset, ask yourself the following questions: ○ How do you prioritize customers' needs when you are working with a large number of customers and also when it's tricky to deliver excellent service to all of them? ○ Who has been your most challenging customer? ○ Have you ever obsessed over giving very high-quality service to a customer?

Photo edited on Canva References: Working Backwards Insights, Stories, and secrets from inside Amazon by Colin Bryar and Bill Carr A Deep Look Into the 14 Fascinating Amazon Leadership Principles by Louis Carter