How do you know the content curation is effective?

You were able to set up a top-of-the-line content curated training to help customer service agents boost performance. You have made it widely available to them through multiple platforms. Now, how do you know if you are going down the right path? Basically, employees are going to let you know that! How so? Once they start sharing the content with one another and collaborating on tasks and initiatives to achieve their best performance and results, you know it is being effective and doing what it has to do. Andrea knows her strategy was successful not only because employees have been sharing it, but also asking for more!

Photo by Alex Kotliarskyi on Unsplash

Reference: How Content Curation Helps Everyone in Your Business - Kelly Creighton