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How has the internet influenced the way companies look at customers and investors?

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Erick
2 years ago
Question 2 of 13
Career development
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How has the internet influenced the way companies look at customers and investors?

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10 Principles For An Amazing Customer Experience!
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Why?

Back in the day, companies would bring around investors and then look at customers. Now that has shifted, so as to attract more investors, companies need to have a good reputation. So, to add value to your company, you have no choice but to help provide excellent customer service that will enhance customer experience! ⦿ Keep tabs on social media. What are people talking about your company online, and how much of it is positive? ⦿ Personalize and customize services to provide unique customers' experiences. ⦿ Help keep digital touchpoints (smartphones, Kiosks, websites) consistent. Any inconsistency might result in a bad customer experience.
Photo by roserodionova on Freepik Reference: The Ten Principles Behind Great Customer Experiences by Matt Watkinson Edinburgh Gate, Harlow. 2013.

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