Humanizing customer service drives loyalty, word-of-mouth advertising, and business growth.

A customer service survey conducted by Genesys highlighted how clients feel more satisfied when another human being resolves their problems and requests. Thus, Accenture Strategy carried out a report that says 83% of the customers surveyed prefer humans over digital channels to find a solution to their issues. Click here to access Genesys' survey "The Cost of Poor Customer Service": https://www.ancoralearning.com.au/wp-content/uploads/2014/07/Genesys_Global_Survey09_screen.pdf.

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