I need to be aware of my body expressions.

The things you say, or don't, mean a lot and affect customer interaction. In other words, signs of boredom, anger, or impatience can increase customer frustration, leaving them even more stressed. Pay attention to your speech and your body language. About verbal squeeze, you can use simple phrases that will assist the service, such as: - I did not understand very well; - Can you hold on a second while I check? - Thank you for waiting; - Call them Mr/Ma'am; Find here information about what you can or can't do in terms of body language:

If you want to download this “Do or don’t” guide, follow the link: https://drive.google.com/file/d/1xa3LdT7WgSNJd0oM9dN71ejICqwcCnPG/view?usp=sharing Source: Vend, How to Deal with Difficult Customers: 11 Proven Tips for Retailers https://www.vendhq.com/blog/how-to-deal-with-difficult-customers/

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