If a negative review has inaccurate information, you should

To avoid any misunderstanding with your buyers and potential customers, be sure to fact-check the complaints they have. If the negative reviews contain inaccurate information – which is likely to happen –, you can correct them. It's crucial to respond quickly to reduce the impact of these messages on future customers that might read and make false assumptions about your business.

Check this video to see how you can deal with this situation https://www.youtube.com/watch?v=VJoFS5lBXg8

Photo by Mika Baumeister on Unsplash