Someone asking for help or texting and walking shouldn't raise a flag at first. Yet, someone taking and replacing items might be up to something.
In that sense, here are some red flags to look for:
✓ Repeatedly picking up items and replacing them;
✓ Moving away from employees;
✓ Moving products to different packaging;
✓ Looking around to see whether they're being watched;
✓ Swapping price tags;
✓ Watch for nervous customers who have wandering eyes, are loitering, or lingering in hidden areas;
✓ Watch groups of people, especially if a person tries to distract you;
Keep in place a communication code between team members to help spot and identify shoppers presenting these behaviors.
Reference: 9 Effective Retail Loss Prevention Tips for Small Businesses written by Meaghan Brophy
Photo by Alexander Kovacs on Unsplash