It is your first day at your job; a customer stops by your counter. What do you do?

Smile first! As a deli associate, you will be talking to customers at all times, and a broad smile is a good way to start this interaction. Unfortunately, some customers might be ill-tempered, others might be in a hurry, and consequently, they might mistreat you. Yet, it is always vital to smile! In an article published at Forbes.com, Kaan Turnali says that a smile is crucial for customer service and satisfaction.

Beyond that, according to studies, a smile increases confidence by 10%, which builds trust. Smiling not only shows you are friendly but also improves your mood and attitude.

Check out Ron Gutman TED-Ed video on ‘The Power of Smiling’. You can watch from 4:26 to 5:56. https://www.youtube.com/watch?v=2ovO5rCGNNY&ab_channel=TED-Ed

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