Now, what about anger?

Anger Microexpression: → The eyebrows are lowered and drawn together. → Vertical lines appear between the eyebrows. → The lower lip is tense. → Eyes are in hard stare or bulging. → Lips can be pressed firmly together, with corners down, or square shape as if shouting. → Nostrils may be dilated. → The lower jaw juts out. Unlike surprise and fear, the angry microexpression is characterized by lowered eyebrows. If you see customers displaying this microexpression, ask them what's the problem and what you can do to solve it. Finding out what happened and how you can help or apologize as soon as possible is crucial. It's also essential to not get defensive, listen to your customer, offer possible solutions, reassure it won't happen again, and focus on providing exceptional customer service. If this expression lasts for too long, it could be concentration, so be careful with that!

Check the video below to know more: https://www.youtube.com/watch?v=rTCrrOXoW7w

Source: Van Edwards, Vanessa. "The Definitive Guide to Reading Microexpressions (Facial Expressions)" on scienceofpeople.com Photos by SHVETS production from Pexels