Being empathetic towards your customers' emotions is something you should always work on doing. Even when you're in a situation in which you don't think there's a real problem and your client is visibly upset about it, try looking at it from their perspective.
Saying things like, 'I can see why you're upset/disappointed' or 'I'm sorry this happened to you,' will take you only a few seconds and will make your customer feel heard and make their feelings seem valid.
Empathy is one of the most valuable skills you can have in both your personal and professional life. Watch the video below and learn more about this: https://youtu.be/2rRXYy6EbJA.
Source: Vendhq, 2021.
Photo by Patrick Tomasso on Unsplash.