Showing customers that you're taking their concerns seriously is important.

A Senior Consultant called Gary Johnson advises that you always show customers that you take their concerns seriously. According to him, you can do this by: ☆ Maintaining eye contact; ☆ Keeping a calm facial expression; ☆ Avoiding excessive nodding and smiling; ☆ Sustaining an upright and open posture. Also, Johnson recommends avoiding: ☆ Eye rolls; ☆ Fixed stares; ☆ Clenched fists; ☆ Folded arms; ☆ Personal space invasion. Source: Vendhq, 2021. Photo by Christiann Koepke on Unsplash.