A humanized customer experience begins with acknowledging your customers' emotions.
Experts advise sending specific surveys to customers after each service or sales exchange to rate and describe their experience.
Getting direct feedback through periodic surveys can help you analyze your customers' overall sentiments regarding your services, which can help you improve your weaknesses and boost your strengths.
It can also empower the company to take action and improve the general customer experience and keep a customer-centric attitude.
QuestionPro is a customer-obsessed company and an advocate of good customer experience. On their website, you can read more about the importance of conducting surveys in any business: https://www.questionpro.com/blog/top-10-tips-design-perfect-customer-experience-survey/.