Starting a conversation with a customer can be invasive and annoying.

Starting a conversation with a customer is a great way to build rapport. Informal conversations bring lots of benefits, such as: ✓Make customers feel comfortable - they feel more relaxed when you allow them to talk about themselves. ✓Reduce the perception of wait time. ✓Identify more ways to serve - a conversation with customers helps you identify opportunities by getting to know more about them. If you're not a natural conversationalist, fear no more. Check out the next seed for great ideas to help you get started. Photo by LOGAN WEAVER on Unsplash