Starting a conversation with a customer is a great way to build rapport. Informal conversations bring lots of benefits, such as:
✓Make customers feel comfortable - they feel more relaxed when you allow them to talk about themselves.
✓Reduce the perception of wait time.
✓Identify more ways to serve - a conversation with customers helps you identify opportunities by getting to know more about them.
If you're not a natural conversationalist, fear no more. Check out the next seed for great ideas to help you get started.
Photo by LOGAN WEAVER on Unsplash