That's the end of the course! How confident are you about what you've just learned?

Here's an exercise for you to practice: https://vimeo.com/589563443

You will hear a telephone conversation between the customer service, Eric, and the customer, Louisa. After Louisa speaks, you will go to an orange page in which you have to choose the best option for Eric to answer. You'll have 10 seconds to decide before the right choice shows up!

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