The specific duties of customer service representatives _____________ industry.

In a bank, representatives may answer customers' questions about their accounts. In retail stores, representatives might handle returns, process refunds, and help customers locate items. Although selling a product or service is not their primary job, representatives may help generate sales while providing information. Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Customer Service Representatives. Photo by Rawpixel on Freepik