To deal with unhappy customers, Disney uses ____________.

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Luiza
Question 9 of 10
Career development
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To deal with unhappy customers, Disney uses ____________.

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Learn the Power of Details with Disney's Customer Service
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Why?

The LAST model stands for Listen, Apologize, Solve, and Thank and helps employees deal with challenging situations with customers without failing to help them.
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Source: Daniel Davey for LinkedIn, 2015. Photo by Héctor Vásquez on Unsplash

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