Customers want to feel important and want services beyond their expectations. From customers' perspective, there are three relationships formulas that build on the other:
Be sure to acknowledge and greet your customers, listen to them, be genuine and deliver what you promise. By paying attention to your customers' emotions and professionally dealing with them, you build trust and provide positive and satisfactory experiences. They must first experience good service to then be satisfied and, finally, loyal!
Check the video below to know more about building customers’ loyalty!