What do you think the golden rule means?

Remember the golden rule when dealing with customers on the phone, it can make a huge difference and turn angry people into loyal customers!

To help you remember the tips you learned in the course and be prepared for your next phone call, we made this checklist for you, check it out!

You can also download it here: https://drive.google.com/file/d/1ZboMfenldnUoDutOg1vfi4KAgHfCgICV/view?usp=sharing

Photo by Mikhail Nilov on Pexels: https://www.pexels.com/photo/call-center-agents-smiling-while-looking-at-camera-7682356/