Try always to remember the three P’s: Prompt, professional, and positive:
• Prompt: respond within one to two business days
• Professional: write a well-thought-out response that uses correct grammar, spelling, and punctuation
• Positive: remain upbeat
By doing so, you offer a fast response to customers and professionally interact with them. Also, you can turn a negative review into a positive customer experience.
Source: "How to Manage and Respond to Online Store Reviews" by Bryan Caplan on blogs.constantcontact.com
Photo by Brett Jordan on Unsplash