What does professionalism refer to in customer service?

When dealing with unsatisfied customers who are upset and making complaints, it's crucial to be as professional as possible to diffuse the situation. As a customer service representative, you represent the brand you're working for, and it's your responsibility to do it in a positive light. Click on the link below and watch Darrin Lyons discuss the importance of professionalism in any industry: https://www.youtube.com/watch?v=PimmdN2kDgo Photo by lookstudio on Freepik