What is Emotional Intelligence?

As presented by Psychology Today, Emotional Intelligence is the ability to understand and deal with your emotions and the feelings of others. It usually includes: ✓ The ability to name your emotions. ✓ The ability to channel emotions and apply them to thinking and problem-solving. ✓ The ability to oversee emotions, regulating your emotions when necessary, and helping others to do the same. For Daniel Goleman, Emotional Intelligence is: → Motivating yourself and persisting in the face of frustrations. → Regulating your moods and keeping worrying from taking over your ability to think. Therefore, when faced with seemingly tricky customers, take a deep breath, control your feelings and try to help them adjust theirs.

We found this interesting interview with Daniel Goleman exemplifies Emotional Intelligence. You can watch from 1:34 to 3:08. https://youtu.be/FTmPyhfY7FQ?t=95

Photo by Markus Winkler on Unsplash