There might be a high demand for customer service emails and chat messages to reply. Or perhaps you have a daily goal to meet. Whatever it is: Be brief and clear in your message.
You want your customer to be neither disappointed waiting for your wordy reply nor confused
✱ Reread to ensure clarity!
✱ Edit and rearrange words as you feel the need.
✱ Think about the message you convey.
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Why Good Writing Skills Matter In Customer Service
by Sarah Brodsky