Jeff Campbell, an experienced Grocery Retail worker, says that it is okay to be honest and tell your customer you don't know the information they are asking for, whereas it is not okay to leave them hanging.
Finding the answer to a customer's questions shows your manager you are on the ball. It proves that you're open to learning and doing your best to keep your customer happy.
This is the first topic explained in the Morton Williams training video. If you don't know the answer, ask a more experienced co-worker or direct the customer to someone who can provide an accurate answer.
Check out the video below:
Go from 0:47 to 1:14