When responding to a negative review, you should

It's crucial to pay attention to your customers' complaints as 70% are more likely to use a business that responds to their negative reviews, according to Brightlocal. But be careful; 70% of customers would be put off if a company responded with a templated response. So be sure to write a personalized message apologizing for the issue that led to the negative review, professionally address the problem by telling your customers what your plans are to solve them, and ask them how you can improve their experience next time. Also, thank them for their feedback and for choosing to buy with you. Keep in mind that potential customers will read that review and your response, so it's essential to show that you care and listen to your buyers.

Check the video below for extra tips and examples on how to respond to positive and negative reviews (for specific content, check from 1:40 to 3:23) https://www.youtube.com/watch?v=DlHSfDx0GTE

Photo by athree23 on Pixabay