When talking to customers on the phone, it’s more important to:

Mário Rodrigues

2 years ago

Question 3 of 13

Career development

When talking to customers on the phone, it’s more important to:

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Telephone tips: Improve your Customer Service skills

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13 questions (7 min)

Why?

When talking to customers on the phone, it's crucial to avoid any distractions, stay focused and listen to what they say. By doing so, you show that you care about them and are ready to help. Listening can be even more important than speaking!

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