When the customer has an interpreter, look at and speak directly to them, and not the customer.

Remember, you're not talking to the interpreter—your conversation is with the Deaf or hard of hearing person, so there's no need to engage the interpreter in the conversation. Also, avoid saying, "Tell him/her that..." or "Ask him/her if...". That's not what the interpreter is there for. Their responsibility is to translate what is being spoken in English to American Sign Language (ASL) and vice-versa. Source: "Top Ten Tips When Using an Interpreter" by Kay Tucker on Paraquad, 2015. Photo by freepik from Freepik.