Which customer service rep reply sounds more humanized?

"I'm sorry about your problem" sounds like a copy and paste answer! Dodge that! By saying, "I know back-ordering can be frustrating," you are being particular and letting the customer know you've been there, too. And you know it is frustrating! That is empathy! How to make your text more humanized? ✱ Empathize with customer's feelings: Acknowledge their feelings and express understanding. ✱ Share personal experience: It is not about making it about you, but about letting them know you would've felt the same way if you'd been in their shoes. ✱ Take responsibility: Say, "I'll check what I can do..." even if all you can do is email the suppliers. Still, you are the one who is trying to help your customer. Put it in words they can understand! ✱ Personalize: Write both your and your customer's name whenever needed (end your e-mail messages with your full name).

Rea Ninja tips on how to personalize your email: You can watch from 3:06 to 3:49 https://www.youtube.com/watch?v=g3MDTB_wXIE&ab_channel=ReaNinja

Photo by Nice M Nshuti on Unsplash Reference: 6 Tips for Writing Satisfying Customer Service Responses by Stacey Wonder