Which customer service representative answer to “How’s the weather?” shows rapport?

Engaging with the person you are speaking with helps build rapport and makes contact more comfortable and enjoyable for both of you. Building rapport goes a long way in providing a positive customer experience. A simple question such as 'How's your day going so far?' or 'what's the weather like today over there?' can help break the ice and make the conversation more pleasant.

In the article 'How to build rapport in customer service,' Chris Wolski points out four techniques that might help you with that: ✧ Break the ice - a simple comment about the weather can help you achieve that. ✧ Listen actively - look for insights into what they want or need. ✧ Mirror the customer - match their tone of voice and speech. ✧ Be genuine - Be yourself!

Reference: How to Build Rapport in Customer Service by Chris Wolski Photo by pressfoto on Freepik