Which of the following can positively indulge the customers' senses?

Principle #7 If you want to rub your customers the wrong way, keep the background music loud and boxes scattered everywhere around the store! Experiences are naturally multi-sensory. ⦿ How can you indulge your customer's senses? Opportunities lie in soothing as well as stimulating the senses. For example: ⦿ Keep the store clean and organized. ⦿ Music can help customers relax. Does your store take advantage of that? ⦿ Cashiers can keep a soothing fragrance around the register. Regardless of the senses you can work on, make sure its intensity is adequately adjusted.

Check out this video with Matt Watkinson giving a great example of how to indulge the senses. It takes about 2 min. https://www.youtube.com/watch?v=2gucZBpPOrc&ab_channel=Methodical

Photo by azerbaijan_stockers on Freepik Reference: The Ten Principles Behind Great Customer Experiences by Matt Watkinson. Edinburgh Gate, Harlow. 2013.